Shipping policy
SHIPPING POLICY
Thank you for shopping at Nila Store! We're committed to getting your baby safety products to you as quickly and safely as possible.
FREE SHIPPING
We offer free standard shipping on all orders to the United States. No minimum order required.
PROCESSING TIME
All orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.
SHIPPING TIMES
Once your order has been processed and shipped, estimated delivery times are:
- United States: 7-15 business days
- Canada: 10-20 business days
- International: 14-30 business days
TRACKING YOUR ORDER
Once your order ships, you will receive a shipping confirmation email with your tracking number. You can use this number to track your package at any time.
Please allow 24-48 hours for tracking information to update after you receive your shipping confirmation.
SHIPPING FROM
Our products are shipped directly from our supplier warehouse to ensure the fastest possible delivery to your door.
DELAYS
While we always strive to meet our estimated delivery times, please note that shipping times may occasionally be affected by:
- High volume periods (holidays, sales events)
- Customs processing for international orders
- Carrier delays outside of our control
LOST OR DAMAGED PACKAGES
If your package appears to be lost or arrives damaged, please contact us immediately at shopnilastorecontact@gmail.com. We will work with you to resolve the issue as quickly as possible.
CONTACT US
For any shipping questions, please email us at shopnilastorecontact@gmail.com or visit our Contact page. We typically respond within 24 hours.